Support

Whether you have a question, found a bug, or need help building with Vibengine, here is how to reach us.

Support Channels

GitHub Issues

Best for: Bug reports, feature requests, and technical discussions.

Report issues on our GitHub repositories:

• vibengine/sdk-js — JavaScript/TypeScript SDK
• vibengine/sdk-python — Python SDK
• vibengine/cli — ve CLI tool
• vibengine/docs — Documentation

Discord Community

Best for: Real-time help, community discussions, and sharing what you have built.

Join the Vibengine Discord to connect with other developers and the Vibengine team. Channels include:

• #help — Ask questions and get answers from the community
• #showcase — Share projects you have built with Vibengine
• #announcements — Stay up to date with new features and releases
• #feedback — Share ideas for improving the platform

Email Support

Best for: Account issues, billing questions, security concerns, and private inquiries.

Reach us at support@vibengine.ai. We typically respond within one business day.

For urgent security issues, email security@vibengine.ai.

Writing a Good Bug Report

A well-written bug report helps us resolve issues faster. Include the following information:

Required Information

1. Sandbox ID — Found in the sandbox object after creation (sandbox.id)
2. SDK version — Run npm list vibengine (JS) or pip show vibengine (Python)
3. Error message — The full error message and stack trace
4. Reproduction steps — A minimal code example that triggers the bug

Example Bug Report

**SDK:** vibengine@1.2.3 (JavaScript)
**Sandbox ID:** sbx_abc123def456
**Environment:** Node.js 20.11.0, macOS 14.3

## Description
Sandbox.create() throws a timeout error after 30 seconds when using the
"browser-tools" template, even though the timeout is set to 60 seconds.

## Reproduction Steps
1. Set VE_API_KEY environment variable
2. Run the following code:

const sandbox = await Sandbox.create({
  template: "browser-tools",
  timeoutMs: 60000,
})

## Expected Behavior
Sandbox should be created within 60 seconds.

## Actual Behavior
Throws "SandboxTimeoutError: Sandbox creation timed out" after 30 seconds.

## Additional Context
This started happening after updating from vibengine@1.2.2 to 1.2.3.
The "base" template works fine with the same timeout.

Frequently Asked Questions

How do I check the status of the Vibengine platform?

Visit the Vibengine Status Page for real-time information on platform health, ongoing incidents, and scheduled maintenance. You can subscribe to receive notifications for status updates.

My sandbox creation is slow. What can I do?

Sandbox creation time depends on the template size. Custom templates with many pre-installed packages take longer to start. To improve startup times:

• Use smaller base images when possible
• Pre-install only the dependencies you actually need
• Check the Status Page for any ongoing performance issues

I am getting "authentication failed" errors. How do I fix this?

Verify your API key is correctly configured:

1. Check that VE_API_KEY is set in your environment: echo $VE_API_KEY
2. Ensure the key starts with ve_sk_
3. Verify the key has not been revoked in the Dashboard
4. If passing the key directly, make sure there are no extra spaces or newlines

Can I use Vibengine in a region-specific deployment?

Vibengine sandboxes currently run in US and EU regions. Enterprise customers can request dedicated deployments in specific regions. Contact support@vibengine.ai for details.

Useful Links

• Documentation — Guides, references, and tutorials
• Dashboard — Manage your account, keys, and usage
• Changelog — Latest updates and releases
• Status Page — Platform health and incidents